Privacy Policy
Clinera ("we," "us," or "our") is committed to protecting your privacy and the confidentiality of personal and clinical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at clinera.ai or use our clinical intelligence platform.
1. Information We Collect
Website Visitors: When you visit our website, we may collect:
- Device and browser information (type, version, operating system)
- IP address and approximate geographic location
- Pages visited, time spent, and referral source
- Information you voluntarily provide (e.g., name, email address when requesting a demo)
Platform Users: When healthcare organizations use the Clinera platform, clinical data is processed under a Data Processing Agreement (DPA) with the healthcare institution acting as the data controller. Clinera acts as a data processor and does not access, sell, or share patient health information (PHI) for any purpose outside the agreed clinical workflows.
2. How We Use Your Information
- To respond to demo requests and communicate with prospective clients
- To improve our website experience and understand usage patterns
- To deliver and maintain the Clinera platform for contracted healthcare organizations
- To comply with legal obligations and enforce our agreements
3. Data Sharing
We do not sell personal data. We may share data only with:
- Service providers who help us operate our website and platform (e.g., hosting, analytics), bound by confidentiality agreements
- Legal authorities when required by law or to protect our rights
For on-premise deployments, clinical data never leaves the client's infrastructure. For cloud deployments, data is encrypted in transit (TLS 1.3) and at rest (AES-256), stored in region-specific data centers as contractually agreed.
4. Data Retention
Website visitor data is retained for up to 24 months. Clinical platform data is retained in accordance with the DPA executed with each healthcare organization and applicable healthcare data retention regulations.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@clinera.ai.
6. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (with your consent) to understand how visitors interact with our site. You can manage cookie preferences through your browser settings or our cookie consent banner.
7. Security
We implement industry-standard security measures including AES-256 encryption, immutable audit logs, role-based access control, and PHI redaction technologies. Our platform supports 100% on-premise deployment for organizations requiring full data sovereignty.
8. International Transfers
If data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms as required by applicable law.
9. Children's Privacy
Our website and platform are not directed at individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For questions about this Privacy Policy or our data practices:
Clinera
Email: privacy@clinera.ai
Website: clinera.ai